How We Work
Your Tracking Is Our Business
Tracking products globally across the web is a constant challenge. Retailers are constantly making changes to their websites, link structures and code. Identifying these changes instantly is the key to accurately monitoring in-stock, out of stock and void statuses.
We’ve built our business around meeting this challenge and ensuring you have accurate and up to date source data for your digital shelf provider or your own internal dashboards.
How We Create Your Portfolios
Accurate tracking begins with accurate source data, and that’s why we’re committed to building fully mapped portfolios for our clients from the start. Harvest data from tracking suppliers is often unmatchable to internal sales data and supply sheets due to the unique retailer codes products use. With a fully EAN mapped portfolio, we match all data back to the products true unique identifier, so you can have truly global visibilty of product status at the click of a button.
Product Verification
Providing a reported in stock or out of stock status is unfortunately not always reliable enough on it’s own. We use daily image verification to confirm stock status. This way you can be certain your reported status is correct and traceable.
On-boarding
We aim to offer a quick and simple on-boarding process for new markets, retailers and products. As we provide the raw data, we work with you from the outset to understand your internal or external data requirements for tracking and then build a process around the individual SKU extraction requirements for each retailer you work with. By taking this approach, we can quickly deliver adaptations to SKU lists and locate new products for tracking.
Our Tracking Gaurantee
We have built our tracking system around a 100% uptime model. We monitor all tracked URL’s daily and automatically acquire new URL’s where available* for the next days tracking, so you experience zero downtime. We guarantee to fix any portfolio tracking issues within 48 hours. If in the unlikely event we cannot fulfil this guarantee, we’ll credit you for each day the issue continues with that retailer.
* If a product is genuinely unavailable from a retailer, it will be display void status and we will continue to monitor the retailers website daily until a new URL is created.